Froggy email ban extended !

Results just in, and surprising they are too !

Worst offender for “cheating” and sending internal emails was only running at 6 emails per day, which is a lot less than I expected.

Feedback from the team and personal observations:

  1. Design and Support Teams – more able to focus more on work as not constantly interrupted by email that needs responses
  2. Development Team – less able to focus on work as people kept coming and asking questions
  3. Spirit and community in the company much better
  4. No need to sit and go through emails every morning before starting work
  5. More understanding and ownership / responsibility for issues when they are passed verbally
  6. Much better camaraderie between departments
  7. Particularly interesting, this one: people picking the ‘phone up a lot more to folks NOT in the office (i.e. customers and remote workers, instead of using email, too)

Generally, and somewhat surprisingly, a resounding success !!

Unanimous decision made (outwardly at least) to continue for another week or two and see what happens.  Not a single hand went up for going back to email communication !

I was honestly expecting a bit of a failure and thought twice about putting my original post on here in case we looked like idiots a week later.  Instead, it feels like, for the moment at least, we’ve broken a bad habit that has had more of an effect on us than just internal email.

Froggy email banned for a week

Like most other organisations, Frog is drowning in email. I get 200+ every day, not including the spam. Most of these come from people in the office. Often the people sat next to me.

I’m presuming that this is just a bad habit we’ve got into and not that people can’t bear to speak to me…… I’m also aware that I’m cc’d into a lot more than I need to be for a variety of reasons.

So we’re going to ban all internal email for one week starting on Monday to see what happens.

People will have to pick a phone up, or if they’re feeling really brave, get off their arse and go and speak to someone.

Thought I’d blog this in case we learn anything interesting on the journey. I’m sure there’ll be both issues and benefits, if anything useful comes up I’ll put it in here.

It’ll be interesting to see how we all get on, because I genuinely believe that many of us come to work without a clear focus on what we’re trying to achieve day to day because we’ve fallen into a trap of sitting at our email first thing in the morning and just robotically going through it. I’m hoping that despite some inevitable issues, it’ll force all of us to stop and think about what we’re supposed to be doing all day.

Obviously, this is only internal email. Having said that, I’m sure that the various remote teams, like sales, or training, would much rather get a ‘phone call and a bit of human interaction than an email. And so would our customers…

Not a rant, just an experiment.

Comments from people gratefully received. Anyone tried this before?

G